On the safe side - with a complete quality assurance system
Our company has a medical device quality management system in accordance with EN ISO 13485 and also fulfills the requirements of the European Medical Device Regulation (MDR) and declares the conformity of its products in accordance with this regulation.
Our commitment: For a healthy society and for your legal protection.
All products that are used for a medical purpose, such as diagnosis, treatment or alleviation of diseases. Ultrasound devices, endoscopes, implants and training devices for therapy and rehabilitation are characterized by tested accuracy, technical and biological safety, effectiveness and intuitive usability. The highest demands are placed on these products.
The requirements are immensely high. As part of the European Medical Device Regulation EU 2017/745 and a generally certified quality management system in accordance with EN ISO 13485, all steps in planning, development and production are systematically planned, implemented, verified and validated by a team of highly qualified and motivated experts using international standards.
These requirements also apply to manufacturers based outside the EU if they place medical devices on the market within the EU.
Compliance with the specified quality standards is checked and evaluated by independent bodies (in our case TÜV Süd) in annual audits (monitoring).
This can generally be seen on the declaration of conformity for the product. Here, the manufacturer states which legal requirements the product fulfills. In the case of medical devices, at least the European Medical Device Regulation (2017/745 - MDR). In addition, the manufacturer or your device supplier is obliged to provide this declaration of conformity for each product on request. Every facility operator should have these declarations of conformity available in their facility in order to avoid possible legal consequences in the event of inquiries from the responsible state authorities.
A CE mark must be affixed to each device to indicate its conformity. This is usually located on the type plate. For many medical devices (higher classification), a four-digit identification number of a notified body must be indicated after the CE mark (e.g. TÜV Süd - CE 0123).
There are medical devices for a wide variety of user groups. The manufacturer specifies these within the scope of the intended purpose. There are also medical devices specifically designed for lay users.
For medical devices in professional use, the legislator rightly stipulates that only therapists and users who have completed appropriate training and have been instructed in the use of the medical devices may carry out diagnostics and therapy.
Medical devices are subject to regular safety and/or metrological inspections or controls defined by the manufacturer. Proof of the inspections or checks must be submitted to the state offices for social services on request.
By concluding a maintenance contract, the regular inspections can be carried out automatically and documented in full.
Please note that the connection of one of our medical devices with accessories or a training control that has not been authorized by us can lead to a loss of conformity of the product and the liability risk is completely transferred to you as the operator.
Modifications to devices at the customer's premises, for example the installation of third-party software or the attachment of a different display to a device that has already been delivered, must be authorized in writing by the manufacturer beforehand, otherwise this device will lose its tested safety! This would result in the operator being fully liable for any damage or injury and the warranty and guarantee would become void.
For over 30 years, our customers worldwide have placed their trust in our medical test/training and therapy systems and supported our vision of a healthy society. You are on the safe side with us, because as an EN ISO 13485 certified, leading medical technology company, PHYSIOMED offers tested and highest safety and quality standards: Our products meet the requirements of the European Medical Device Regulation (MDR) and bear the CE mark.
As a certified company, we define a service life for our products during which time - after they have been placed on the market - there is no risk to patients and users from the product in question. Within the product lifetime, manufacturers are also obliged, for example, to provide spare parts for any repairs, as only spare parts provided by the manufacturer in accordance with the design and risk management may be used. We carry out the prescribed market observation, which must also be guaranteed within the product life cycle.
Discontinuation must be taken into account throughout the entire product life cycle of a medical device. We aim to provide our customers with professional support for our products for as long as possible - with our traffic light system, which we implement for our own products as well as our commercial products.
Explanation: For example, you purchase a used device in 2025, year of manufacture 2020. According to the product life cycle in our traffic light system, this device will be supported until 2030 until support is discontinued.
- The product will no longer be produced, there will be no further new sales.
- The product will continue to be supported and spare parts will be made available until at least the end of the product's service life.
- Regular maintenance can be carried out.
- The product can continue to be upgraded with updates/major updates.
- For commercial products: The manufacturer discontinues the product, which is taken over by PHYSIOMED in its name, or the commercial product is no longer distributed by PHYSIOMED and it is referred to the manufacturer.
- The product life of the last product sold has expired.
- There are no or only limited spare parts available.
- Maintenance can still be carried out. Note: An attempt is made to maintain the functionality of the system despite its age and possible wear and tear due to possible hidden mechanical and electrical defects.
- The product will not be further upgraded with updates/major updates (exception: security-related updates).
- For example, the product has technical defects (e.g. covers break when removed) or no longer corresponds to the current state of development.
- There are no longer any qualified technicians available who are trained for maintenance measures in accordance with the MPG.
- Maintenance is no longer carried out.
- The product is no longer upgraded with updates/major updates.